Refund policy

After using a product, I find that it's not what I want. Can I return it?
We do not accept returns once the product has been opened and used.

I've changed my mind Can I request a refund?
Unfortunately, goodies sold are not returnable, refundable or exchangeable except in cases where they were defective or damaged. In such cases, the defective or damaged items will have to be returned to us in their original condition within three (3) working days of receipt of the goods.

The product is damaged. Can I replace it?
You can exchange the product if the product is already damaged when delivered to you within three (3) working days. Kindly email us at with the below
ECOMMERCE@BIOHARVEST.COM.MY

details:
- Damaged product code
- Order ID number
- Photo of the damaged product
- Customer's contact number

We will bear the delivery cost and replace it with a new product. If the item is no longer available, we will advise you to replace it with another product of equal value.